Choose Your Company
The National Electronic Security Alliance (NESA) recommends that consumers consider the following BEFORE selecting a systems contractor:
Professional Installation vs. Do It Yourself
Before you decide to install an electronic system yourself consider these factors:
- Are you aware of all the codes and standards that govern how your system is installed and operated?
- Are you aware of all of the options and features of the equipment you plan to install?
- Have you considered the value of your time to learn about and install the system in calculating the cost of your do it yourself installation?
- Is the equipment you have access to at retail outlets of equal quality to the professional grade equipment?
- Do you own all the tools you will need to install, test and calibrate the equipment you plan to use?
- Will your insurance policies cover you if you are injured or do damage to your property during the installation?
- Does the company you bought the equipment from provide sufficient help in the event something goes wrong during the installation?
Use Only Licensed Contractors
Why Take a Chance? Use a Licensed Professional
Some sort of license will be required for any company that provides these services in most states.
Individuals may be unlicensed because they may not:
- meet financial requirements
- be able to pass a background check
- meet experience requirements
- meet insurance requirements
If your state or locality does not require a license ask the company for its policies on background checks and education for its employees.
Use a Member of a State Association
Make sure your contractor is a member of a state alarm association.
Association members agree to maintain a high level of conduct under a Code of Ethics and render services at the highest level of quality.
Association members have access to technical updates and training to help them serve you better.
Call Several Companies
It pays to have options
- Ask them if their employees are trained and/or certified by a state association.
- Ask the companies if they conduct any pre-employment screening.
After you’ve narrowed the field to three or four alarm companies, ask for the name of the person who will call on you. It is best to plan the appointment time when all those involved in the decision are present.
When he/she visits, ask to see some company identification.
Ask for a Written Proposal
Ask each alarm company representative for an inspection, recommendation and a quote in writing.
They should do a survey of your site to make sure the system they propose will meet your needs.
Use a checklist to compare different packages and price quotes.
Research Your Options
Contact your local law enforcement Crime Prevention Department, state licensing agencies, Consumer Protection Agencies, and the Better Business Bureau.
Look at there ratings, verify that they are licensed and registered in your sate and local area.
Ask if there are unresolved complaints.
Beware of Door to Door Salespeople
While some door-to-door salespersons are honest, some are not. The information below is intended to act as an aid in recognizing the difference.
Flyers & Bill Stuffers to download
The National Electronic Security Alliance (NESA) recommends that consumers use members of state alarm associations. Associations members agree to maintain a high level of conduct under a Code of Ethics and render services at the highest level of quality.
Visit the NESA State Websites for members in their states:
- The Arkansas Security Alarm Association (ASAA)
- The Kansas Electronic Security Alliance (KESA)
- The Maryland Burglar & Fire Alarm Association (MDBFAA)
- The Oklahoma Burglar & Fire Alarm Association (OKBFAA)
- The Texas Burglar & Fire Alarm Association (TBFAA)